Consultancy
Supporting the furniture industry we believe in offering a comprehensive, professional and competitively
priced consultancy and problem solving service. Working with not only manufacturers and retailers
DanCor UK also has close relationships with consumer organisation and government bodies
providing a unique position within the industry with full expertise and understanding of the supply
chain and demands of the end consumer.
Our services include;
Consultancy - Complete service to the leather upholstery buyer including leather types and care advice
- Supply chain problem solving and process
- End consumer rights and expectations
- Specification and buying strategy for the furniture buyer
- One to one service to the contract furniture buyer/specifier
- Sales and marketing strategies to increase sales and profits
- Material technology support
- Independent assessment and inspection services
- Independent arbitration services
- Expert witness service
- Furniture and the environment
The DanCor UK Technical Support Department
Investigation and Report Service
We at DanCor UK offer the furniture retailer and manufacturer in the UK and overseas an investigation and report service.
An inspection report will say if a complaint is a manufacturing fault, storage or transport matter, a fitting or assembly issue
or the result of localised actions. The inspectors can either report only or negotiate settlements on behalf of the retailer or
manufacturer.
This department, whilst located in DanCor UK’s offices, is a completely autonomous division to ensure the upmost
neutrality is maintained. In order to keep up with developments within the industry all of our staff are regularly involved in visits to the manufacturing plants and undertake on-going training enabling us to deliver a skilled, efficient and courteous service.
Trained to recognise defects across the vast range of furniture types including leather and fabric
upholstery, cabinet furniture, beds, office furniture and contract furniture, all our reports include a firm conclusion.
They provide all the information required to settle a complaint with one single visit.
Service To The Overseas Supplier To The UK
In addition to the training and consultancy services DanCor UK can now offer a merchandising,
arbitration, logistic and customer care service for overseas companies supplying into the UK.
Services Offered and Benefits
UK based centre giving local point of contact for retailers ensuring good customer service in turn increasing confidence to do business. - Arbitration service – an impartial opinion on possible retailer complaints and queries. On site visits as necessary that can help to reduce returns and keeping costs to a minimum. Reports are produced with supporting photographs with recommendations on the most cost effect solution to any particular problem.
- Merchandising and training – We can ensure correct presentation of new and existing products, allied to training
within the retailers stores, increasing sales whilst allowing agents the freedom to open new accounts and do what
they do best – sell. - DanCor UK works closely with UK testing houses and trading standards authorities and can offer the overseas
supplier cost effective and informative advice on specifications and market trends.
Please contact us to discuss your requirements.
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